• Deeply learn Revley’s product suite, services, and value proposition • **Build and own the internal CRM system to track all clients,** stages, and interactions • **Design and implement **a structured enterprise **client onboarding flow** • Create scalable **client service systems, processes, and playbooks** • **Systemize all repeatable workflows into clear SOPs** • Build, train, and **manage the Client Services team** • **Own client experience** across onboarding, delivery, ongoing success, and retention • Work closely with Product, Sales, Operations, and Engineering to improve client outcomes • Act as the voice of the customer internally and **drive continuous improvement** • **Oversee integrations with payment processors, gateways, and third-party tools** (for example CRMs, subscription systems, analytics tools) • **Define technical onboarding checklists and success criteria** for different client segments • **Act as the primary escalation point** for complex technical or platform-related client issues • **Define SLAs, response time standards, **and incident communication processes for enterprise clients • **Support pre-sales **by contributing to technical discovery calls and solution design for complex accounts