• Serve as the primary point of contact for patients entering the healthcare system. • Coordinate the end-to-end registration process, including gathering demographic information and obtaining necessary consent forms. • Manage high-volume appointment scheduling across multiple clinical departments, ensuring adherence to provider-specific protocols. • Perform real-time insurance eligibility checks, obtain prior authorizations, and communicate estimated out-of-pocket costs to patients. • Assist patients in understanding their financial responsibilities and facilitate Point-of-Service (POS) collections. • Maintain the accuracy of the Electronic Health Record (EHR) by identifying and merging duplicate records and updating insurance coverage. • Act as a navigator, providing directions, prep instructions for procedures, and resolving scheduling conflicts with empathy.