• Own the relationship with Sprout Customers post-sale • End to end project delivery for enterprise customer engagements in North America • Act as the single point of contact for customer stakeholders • Develop and execute Success Plans • Drive adoption, change management and ROI realisation • Manage risks and escalations proactively • Ensuring positive NPS score with your customers • Identify expansion and up-sell opportunities • Create and localise processes • Create customer-facing collateral, onboarding templates, and training documentation. • Be an active voice of the customer