• Research program development • Establish research philosophy, standards, and best practices across the organization • Define frameworks, templates, and governance that improve rigor and mitigate bias in research execution • Educate product, design, and PM teams on research methodology, interpretation, and appropriate application • Build scalable research infrastructure including participant recruitment, insight synthesis, and knowledge management • Continuous rolling research program • Own and operate a continuous rolling research program enabling ongoing user feedback across product development • Partner with teams to intake research needs and translate them into structured, methodologically sound test plans • Recruit and facilitate participant sessions on an ongoing basis, adjusting cadence based on product priorities and research complexity • Synthesize findings into actionable insights that inform product direction and design decisions • Maintain a sustainable research rhythm that balances responsiveness with depth and methodological rigor • Mixed-methods research execution • Determine and apply appropriate qualitative and quantitative methodologies across discovery and evaluative research • Conduct interviews, usability testing, concept validation, surveys, diary studies, and experiments • Ensure research rigor, bias mitigation, and methodological clarity across studies • Strategic research initiatives • Define and lead longer-term research programs to deepen understanding of users, behaviors, and mental models • Manage external research agencies for larger scoped studies (1–2 per quarter or half-year) with leadership approval • Drive synthesis across studies to develop durable user insights and profiles that guide product strategy