• Ensure sellers have clear territories, clean data, effective processes, and actionable insights to hit revenue targets. • Support annual and quarterly sales planning, including quota setting, territory design, and capacity modeling. • Translate company growth goals into measurable sales targets, KPIs, and dashboards. • Partner with Sales & Marketing leadership to outline ICP definitions and funnel stages. • Analyze pipeline health, conversion rates, and coverage to recommend actions for hitting targets. • Facilitate weekly forecasting and pipeline and delivery review processes with Sales, CX & Exec leadership. • Define and monitor sales core metrics including activity, prospecting funnel engagement, pipeline, bookings, quota attainment and revenue performance and surface insights to drive improvements. • Document, optimize, and enforce end‑to‑end sales processes from lead to renewal. • Build and maintain playbooks for opportunity management, forecasting, and handoffs between Sales and Delivery Ops Teams. • Identify friction in the seller workflow and drive improvements (e.g., fewer clicks, clearer stages, better handoffs). • Partner with Marketing & Enablement to roll out process changes, training, and reference guides. • Demonstrated expertise in the GTM tech stack used across Sales and CX, including advanced, day‑to‑day ownership of our prospecting, CRM, data enrichment, contracting, and conversation‑intelligence tools (e.g., LinkedIn Sales Navigator, Salesforce, ZoomInfo, Conga, Gong).