• Serve as a hands-on technical leader responsible for the design, implementation, and delivery of enterprise collaboration solutions • Own solutions end-to-end from technical discovery through deployment and escalation support • Design and deliver hybrid collaboration environments, with a focus on migrating customers toward cloud-based platforms • Coordinate with telecom carriers for troubleshooting, PSTN connectivity, and number porting activities. • Implement tactical plans to meet project timelines while minimizing disruption to the customer environment