Knowtex

Revolutionizing the healthcare provider-patient visit.

Customer Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 1-10Company SiteLinkedIn

Location

United States

Posted

15 days ago

Salary

$55K - $70K / year

2 yrs expEnglish

Job Description

• Design clinical workflows optimized for ambient documentation across specialties • Configure documentation templates for oncology, orthopedics, gastroenterology, and other specialties • Validate AI-generated notes against E&M coding requirements and MDM levels • Lead Epic Community Connect and Nordic partnership implementations • Train clinical staff on best practices for voice documentation • Develop specialty-specific implementation playbooks • Collaborate with ML teams to improve clinical accuracy and relevance • Support Clinical Decision Support (CDS) Console deployments • Analyze documentation patterns to identify optimization opportunities • Interface with EMR vendors for certification and integration requirements

Job Requirements

  • This role is open to candidates based in the Eastern Time Zone (U.S.) only.
  • 2+ years in customer support and ticketing systems in clinical informatics or healthcare technology
  • Deep understanding of clinical documentation
  • Excellent stakeholder management across clinical and technical teams
  • Understanding of healthcare operations and clinical workflows
  • Strong project management and training skills

Benefits

  • Meaningful equity compensation
  • Unlimited PTO
  • Premium health, dental, and vision coverage
  • 401(k) plan
  • Remote work model

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