• Design and implement a comprehensive onboarding program that can scale from 200 to 7,500 users in 90 days while maintaining 80%+ activation rates within 7 days of training • Create both synchronous and asynchronous training pathways that serve clinicians across experience levels, specialties, technical proficiency, and geographic locations (urban VAMCs to rural CBOCs) • Develop training materials, job aids, video tutorials, and support documentation that meet Section 508 accessibility compliance standards • Build the Site Point of Contact (POC) engagement model, including weekly information forums, office hours, and barrier mitigation processes • Establish metrics, dashboards, and reporting systems aligned with the RE-AIM evaluation framework (Reach, Effectiveness, Adoption, Implementation, Maintenance) • Partner with VA leadership, ILEAD (Institute for Learning, Education and Development), and VA Training Management System (TMS) teams to integrate Knowtex training into VA's ecosystem • Achieve and maintain target metrics: 80% activation rate within 7 days of training, 80% recording initiation rate within 7 days of activation, 75% utilization rate across eligible appointments, 85%+ training satisfaction scores, 75% user retention at 90 days post-training • Identify, recruit, and develop Site Champions - peer advocates who accelerate adoption within their facilities • Conduct root cause analysis on low-adoption sites and deploy targeted interventions to overcome barriers • Monitor equity metrics to ensure consistent access and outcomes across rural/urban sites, specialties, and clinician demographics • Lead executive stakeholder engagement, presenting data-driven insights to VISN leadership and VA executives • Design and facilitate virtual office hours, Q&A sessions, and community building events • Monitor implementation fidelity across 9 VISNs and dozens of VA sites, ensuring consistent quality while allowing for necessary local adaptations • Collect, categorize, and prioritize implementation barriers through Site POC forums, support tickets, and user feedback • Collaborate with Product, Engineering, and Support teams to translate user insights into product improvements and support enhancements • Ensure all training materials, recordings, and documentation meet Section 508 accessibility standards through regular audits • Track cost efficiency metrics (license utilization, cost per note generated, training resource efficiency) • Develop strategies to maintain 75%+ user engagement beyond 90 days post-training • Integrate Knowtex training into VA's new hire onboarding processes, achieving 100% of new clinicians trained within 30 days • Create a content management system that enables continuous improvement of training materials based on user feedback, feature updates, and workflow evolution • Build train-the-trainer programs that enable Site POCs and Champions to provide frontline support • Document and disseminate best practices from high-performing sites across the enterprise • Develop the organizational infrastructure to scale from 7,500 to 150,000 users over 3 years • Conduct daily reviews of critical metrics: active users, notes generated, system uptime, support tickets • Perform weekly analysis of utilization trends, training effectiveness, Site POC engagement, and emerging barriers • Deliver monthly reports on comprehensive Reach metrics, equity analysis, implementation quality, and strategic recommendations • Lead quarterly RE-AIM framework assessments with complete data analysis, ROI calculations, and strategic planning • Use data to drive continuous improvement in training content, support models, and engagement strategies