• Lead technical onboarding for new customers, aligning project delivery with DevOps and infrastructure goals. • Build project plans, manage timelines, and coordinate technical setup across cloud environments (AWS, Azure, GCP). • Support delivery of key onboarding KPIs, especially time to value and production-readiness. • Act as the central point of contact for all onboarding efforts, communicating progress and risks to stakeholders. • Oversee ongoing Managed DevOps services for high-ARR clients, including patching, monitoring, upgrades, and compliance support. • Maintain SLA adherence and deliver repeatable, consistent value on a monthly or quarterly basis. • Coordinate technical teams and resources to execute service requests, incident resolution, and proactive maintenance. • Drive continuous improvement in service delivery through feedback loops and process optimization. • Create and deliver proof of concepts (POCs) that effectively demonstrate product value. • Partner with Customer Success Managers, Support, Engineering, and Product teams to ensure a unified customer experience. • Identify blockers to delivery and proactively resolve them with internal teams. • Provide regular reports on delivery status, KPI tracking, and customer impact.