• Serve as the primary internal point of contact for our managed IT services provider • Participate in regular check-ins, planning meetings, and project reviews • Translate technical recommendations into clear, actionable guidance • Ensure IT priorities are aligned with organizational needs • Lead IT-related initiatives from discovery through rollout • Develop project plans, track timelines, and manage dependencies • Coordinate internal stakeholders, testing, training, and adoption • Monitor support queues, service levels, and vendor responsiveness • Ensure systems remain reliable, secure, and well-documented • Identify and remove internal barriers that slow down IT initiatives • Proactively communicate technology changes and upcoming initiatives • Ensure staff understand impacts, timelines, and expectations • Develop documentation and internal guidance materials • Oversee software licensing, renewals, contracts, and vendor relationships • Coordinate procurement and ensure tools remain aligned with business needs • Evaluate technology solutions that improve organizational effectiveness • Coordinate onboarding and offboarding technology processes • Maintain inventory of hardware and software assets • Manage procurement, lifecycle tracking, and audits • Improve processes through documentation and automation