• Manage and motivate project management staff • Recruits, trains, develop, and assess employees' performance • Write, evaluates, amends and deploy procedures and SOPs in global alignment • Monitors SOP and key task compliance • Serve as chief liaison between sponsor and all PPD internal departments performing the required tasks during the conduct of the study • Controls, manages and delegates day-to-day activities during the clinical trial to resolve any issues and answer queries • Conducts regular face-to-face client meetings and continuously addresses client concerns and interpret needs to increase client satisfaction • Manage client and/or program level oversight and relationship to pro-actively address needs, expectations and modifications across similar studies • Establish and advocate high-level customer service for clients and programs to support continued service and growth of relationships • Plans and supports workflow of team members • Perform as a mentor and trainer, identifies and coaches on areas for development and efficiencies in performing tasks • Author, review, revise and implement relevant procedural documents • Serve as a back-up for the Associate Director PM, when needed and advises on action plans.