• Manage customers’ tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals • Proactively support and assist customers throughout their onboarding process, leveraging multiple communication methods like video calls and email, with an unwavering commitment to delivering an excellent customer experience • Manage ongoing onboarding projects with deliverables that are shared with multiple stakeholders • Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers