Spotlight Media
Official TikTok Shop Partner (TSP) and Creator Agency Partner (CAP) agency, scaling brands and creators on TikTok Shop
Senior Account Manager
Location
United States
Posted
15 days ago
Salary
$105K - $140K / year
Bachelor Degree3 yrs expEnglishSpark
Job Description
• Lead full-funnel TikTok Shop growth strategies: assortment, pricing, promotions, content, live events, and creator/affiliate programming.
• Set quarterly GMV, ROI, and margin goals - and deliver them.
• Conduct regular WBRs and QBRs, translating complex performance into actionable insights for executives.
• Identify opportunities for expansion, upsells, and scope evolution.
• Build and operationalize affiliate/creator programs, including commission structures, contracts, and KPIs.
• Align creators with client goals, promotional calendars, and content strategies.
• Lead live shopping events end-to-end: scripting, host selection, pin strategies, and post-event analysis.
• Partner with creative teams to optimize content for conversion.
• Align shop inventory, attribution, and catalog with ad campaigns (Spark Ads, Shopping Ads, etc.).
• Build and interpret dashboards, analyze funnel drop-offs, and test hypotheses.
• Translate raw data into client-facing narratives and recommendations.
• Serve as the internal glue, coordinating between client, brand, TikTok
• Escalate issues, remove roadblocks, and ensure alignment.
• Mentor junior team members, build scalable playbooks, and raise the bar for execution.
Job Requirements
- 3–6+ years’ experience in e-commerce marketplaces, digital commerce operations, or social commerce.
- Hands-on operator experience in TikTok Shop (Seller Center, creator marketplace, live commerce, or shop ads).
- Proven track record of owning revenue/growth targets (GMV, AOV, margins).
- Analytical depth - you’re comfortable in Excel/Sheets and can work with dashboards and reporting tools.
- Exceptional client communication, executive storytelling, and negotiation skills.
- Comfortable in ambiguity - you can chart a path forward with little precedent.
- Experience leading or mentoring junior team members.
- Bonus: direct experience managing TikTok Shop end-to-end.
Benefits
- Competitive compensation, health benefits, and performance-based bonuses
- Flexible/hybrid work arrangements (depending on location)
- A collaborative, lean, and scrappy team that moves fast and wins together
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