• Ensure successful production support (post go-live) for HCM and one or more additional modules under the HCM umbrella such as: Recruiting, Benefits, Learning, Core Compensation and Advanced Compensation (merit, bonus, stock), and Talent/Performance • Actively contribute to the development of ERPA’s Workday AMS practice • Work independently with limited direction as a consultant on multiple client engagements • Understand client business requirements and provide guidance throughout design, configuration and prototype, and assist clients with testing and move to Production efforts • Support clients during Annual Events such as: Annual Talent/Performance, Merit, Open Enrollment, ACA, etc. as needed • Partner with Engagement Managers to keep them informed of project status, changes, etc. • Collaborate with cross-functional counterparts to ensure clear lines of communication and project alignment • Accurately maintain forecast in a timely manner • Partner with the Sales team and serve as a Subject Matter Expert while assisting with sales presentations, demos, and LOEs • Stay up to date on industry knowledge, Workday enhancements, and be able to advise on Workday best practices • Build strong relationships with clients, gained through trust and exceptional customer service