• Write and edit NOA letters that explain decisions about healthcare services, coverage, or benefits • Use templates and guidelines to ensure letters are accurate and compliant with AHCCCS and other applicable regulations • Work with internal teams (such as clinical, legal, and customer service) to gather necessary information • Ensure letters are written in plain language and are culturally sensitive and easy to understand • Meet strict deadlines for letter completion and delivery • Maintain confidentiality and follow HIPAA (Health Insurance Portability and Accountability Act) and other privacy regulations • Assist with audits and quality checks of outgoing letters • Support the prior authorization department and Notice of Action Department by writing member letters and provider faxes • Call on providers and members to get the needed information to complete the notifications • Manage high volumes of member letters and/or provider faxes, averaging 3000–4000 per month • Write medical, pharmacy, dental, and behavior health letters and ensure they are mailed out within the 24-hour, 72-hour, and 14-day regulatory timeframes