• Serve as the primary point of contact for Tradeify.co traders and customers • Accurately identify, assess, and efficiently resolve inquiries • Use technical ability to master trading platforms and tools • Skillfully troubleshoot incoming inquiries and escalate when necessary • Make every trader interaction complete with empathy • Actively participate in improving Tradeify.co's trader-focused Learning Center • Contribute to team goals by focusing on customer satisfaction • Educate both existing and potential traders on how Tradeify.co works • Monitor trading systems for common issues and proactively identify potential problems • Adhere to all internal guidelines and compliance procedures