• Monitor and respond to emails promptly, prioritizing messages and flagging important correspondence for attention. • Organize and maintain email folders, ensuring that messages are appropriately archived for easy access. • Schedule and coordinate appointments, meetings, and events for team members, utilizing calendar software to manage schedules efficiently. • Send reminders and confirmations for appointments to ensure attendance and minimize conflicts. • Retrieve and respond to voicemail messages in a timely manner, forwarding urgent messages to the appropriate recipients. • Maintain an organized system for tracking and following up on voicemail communications. • Assist in scheduling appointments and consultations with clients, prospects, and partners, coordinating availability between parties. • Communicate appointment details and confirmations to all relevant stakeholders. • Compile and distribute daily and monthly reports summarizing key metrics, activities, and achievements. • Ensure reports are accurate, well-presented, and delivered on schedule to relevant stakeholders. • Maintain lead tracking spreadsheets, entering new leads, updating status changes, and recording relevant information. • Regularly review and analyze lead data to identify trends and opportunities for optimization. • Coordinate the procurement of office supplies and other essential items on a weekly basis, ensuring adequate stock levels and timely delivery. • Assist team members in preparing and submitting expense reports, reviewing receipts and documentation for accuracy and compliance with company policies. • Collect and process weekly timecards from team members, accurately recording hours worked and any relevant time-off requests. • Generate and update lists of realtors for Loan Officers (LOs), providing them with accurate and relevant contact information. • Develop and maintain a monthly calendar to track and manage employee Paid Time Off (PTO) requests and availability. • Oversee the Customer Relationship Management (CRM) system, ensuring data accuracy, organization, and regular updates.