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Support Engineer – Founding

Support EngineerSupport EngineerFull TimeRemoteTeam 1,001-5,000Since 1987Company SiteLinkedIn

Location

United States

Posted

16 days ago

Salary

$110K - $130K / year

Bachelor Degree3 yrs expEnglishAzureCloudMongo DBPythonReact

Job Description

• Maintain production systems across backend services, frontend surfaces, data pipelines, and AI workflows • Troubleshoot production issues and develop fixes • Establish a documented "System State" dashboard • Create operational documentation for reasoning nodes and retrieval logic • Identify and automate recurring system friction points

Job Requirements

  • 3+ years of experience in software/support engineering roles
  • Proficiency in Python and React
  • Deep fluency in LangGraph or similar agentic frameworks
  • Familiarity with MongoDB and Azure Cloud environments
  • Understanding of AI/LLM systems in production
  • Ability to troubleshoot complex systems and codebases

Benefits

  • Full health, dental, and vision coverage
  • Remote-first flexibility across the US
  • Access to frontier models and the budget to experiment

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