• Own the overall health, retention, and growth of assigned enterprise customer accounts. • Build trusted, long-term relationships with senior stakeholders across finance, accounting, FP&A, and R&D organizations. • Act as the primary escalation point for customer needs, ensuring issues are resolved quickly and professionally. • Develop a deep understanding of each customer’s clinical portfolio, financial workflows, and strategic priorities. • Drive adoption of Condor across accounting and FP&A use cases, ensuring customers realize measurable value from the platform. • Partner with customers to define success metrics and track progress against agreed outcomes. • Proactively identify risks to adoption or satisfaction and implement mitigation plans to prevent churn. • Ensure customers are using Condor in a way that aligns with audit readiness, governance, and best practices. • Plan and lead executive-level Quarterly Business Reviews that clearly articulate value delivered, adoption trends, and forward-looking opportunities. • Translate platform usage and financial outputs into business-relevant insights for finance and R&D leadership. • Serve as a strategic thought partner to customers on clinical trial accounting and FP&A trends and best practices. • Identify and qualify expansion opportunities across additional trials, programs, and functional use cases. • Partner closely with Sales, Professional Services, and Product teams to support upsell and cross-sell motions. • Help customers build internal business cases for expanding Condor’s footprint across their organization. • Collaborate with Professional Services to ensure smooth handoffs from implementation to steady-state success. • Work closely with Product to relay customer feedback, emerging needs, and enterprise requirements. • Contribute to the development of customer success playbooks, health scoring models, and best practices.