• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area. • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area. • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation. • Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.