• Provide planning, operational and optimization support for one of Kobie’s key accounts. • Partnering with various departments to drive cohesive, operational, and strategic activities for the client. • Maintain frequent, intentional, collaborative, and pro-active communication with client as their primary point of contact for day-to-day management. • Deliver cross-functional insights, recommendations, thought leadership and feedback as a trusted advisor with deep understanding of your client’s business challenges and goals. • Manage Client Services 90-day planning cadence and planning cycles in support of your client’s program. • Prepare and publish advance meeting agendas, follow-up contact reports, client presentations, weekly client updates, and other client communications and correspondence. • Develop, manage and operationalize account plans and strategic and technical roadmaps to ensure all initiatives are delivered on time and with a high degree of excellence. • Provide account expertise and insight to guide cross-functional Kobie and client teams across program strategies, initiatives, and work streams to ensure program delivery is strong and consistent. • Support cross-functional efforts to optimize Kobie client’s loyalty program. • Field and manage client requests and changes to administrative program functions. • Serve as a point of contact for issue escalation, management, and resolution. • Coordinate with internal teammates to create project estimates and timelines, and track project progress and status to ensure on-time and quality delivery. • Review invoices in preparation for timely and accurate financial billing.