• Act as a strategic partner and trusted advisor to customers, blending strong relationship management with a deep understanding of ClickUp’s platform. • Develop success plans, guide onboarding and adoption, and ensure stakeholders see continuous value throughout their lifecycle. • Proactively manage user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities. • Collaborate with customers to identify critical business processes, map to scalable solutions, and drive efficiency through ongoing refinement and performance insights. • Empower customers to leverage emerging features and technologies, including AI and automation, to enhance productivity and streamline operations. • Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement.