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Director, Professional Services – Delivery

DirectorDirectorFull TimeRemoteTeam 201-500Since 2009H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

17 days ago

Salary

$186.8K - $256.7K / year

English

Job Description

• Oversee the strategy, outcomes, management and performance of the Onboarding Team, ensuring new customers have a seamless transition from sales. • Build the framework to enable the global partner network to deliver Posit solutions successfully. • Lead the Technical Account Manager (TAM) Team focused on proactive technical partnership with customers. • Optimize a high-impact team focused on scoped engagements and critical account-level technical escalations.

Job Requirements

Significant experience in Professional Services, with experience in a leadership role scaling Professional Services and Delivery teams within a B2B enterprise software organization.
Proven experience with technically complex on-premise deployments and, ideally, an understanding of the reporting, analytics, or data science software landscape.
Demonstrated success in building service packages, delivering against key KPIs (CSAT, Time-to-Value, Utilization), and scaling teams from the ground up.
Experience in a "partner-first" or "partner-heavy" delivery models.
Ability to manage upwards and sideways to align resources and resolve cross-departmental friction.
Experience building playbooks and converting individual "heroics" into repeatable, measurable processes.
Coaching, hiring, and capacity modeling. Ability to enable individual performance and develop leaders.
Alignment with Posit’s mission to support open-source software and the data science community.

Benefits

100% of medical, dental, and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.
Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members.
Posit's gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.
All full-time employees are eligible for 401k enrollment starting on day one.
After six months of employment, Posit provides a substantial yearly match to employee 401K contributions.
An annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year.
We are a 100% distributed team. You are also welcome to come into our Boston office.
We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.
Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support.
We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays.