• Provides clinical, technical and product knowledge support to existing and potential customers • Builds and maintains solid customer relationships • Provides customer training at all levels • Coordinates, supports, and collaborates with NRCs and other Enabling Technologies team members for on-site installations with customers • Represents Medtronic during technology-enabled procedures to provide technical assistance • Maintains system hardware and software to maximize system performance • Installs software and hardware upgrades • Performs system preventative maintenance • Provides telephone clinical support to customers • Uses UNIX/LINUX commands to modify operating files • Fulfills Software and Service Contract obligations • Acts as the primary Medtronic customer liaison for repair and technical support issues • Provides timely information to the district team regarding customer concerns, issues and market opportunities • Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters related to technology-enabled procedures • Participates in in-house sponsored customer training at designated sites for both internal and external partners • Attends and participates in sales meetings, training programs, conventions, and trade shows as directed • Provides input on new product development based on in-field experience