• Evaluate AI outputs related to customer service and support interactions • Perform structured scoring, comparison, classification, and judgment tasks • Assess accuracy, clarity, tone, helpfulness, and alignment with support best practices • Identify hallucinations, misleading responses, policy violations, or unsafe guidance • Apply domain-specific customer support guidelines consistently across tasks • Validate and refine evaluation rubrics and edge-case handling • Perform adjudication where raters disagree • Conduct error analysis and qualitative reviews of model behavior • Partner with LILT research, product, and customer teams on evaluation design • Support red-teaming, policy alignment, and model readiness assessments