• Serve as a local liaison between internal/external organizations and your assigned customer(s) • Own the customer relationship and contribute to the overall business strategy and growth • Develop and own site customer communication plan, coordinate and facilitate regular GE Vernova/Customer meetings reviewing open items, action plans, and review existing and new GE Vernova products/services that could provide value for the customer • Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing mutual benefits • Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable • Be responsible for managing the Outage planning and execution process and processing of Change Orders • Be responsible for customer invoicing, collections, and support GE Vernova internal financial operating metrics • Act as the Customer Advocate within the GE Vernova organization • Provide leadership in owning and driving all emergent/forced outage matters to resolution • Manage safe outage planning and execution mindful of our GE Vernova "Life Saving Rules" • Accountable for the wing-to-wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes • Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure • Responsible for contract performance related activities, typically tied to a customer site • Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests • Assure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising • Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract