• Secure air, car and hotel accommodations for contracted government agencies • Ensure that all aspects of booked travel (domestic and international) adhere to all government travel regulations • Validate that a high quality of accommodation and transportation is secured • Maintain all queues throughout the day • Initiate cancellation or reservation change processes to their completion • Provide updates to client agencies regarding their travel status • Conduct routine research on travel industry changes • Maintain a professional customer service attitude at all times