• Manage the daily operational logistics of the intra-Kobie team respective to the client assigned. • Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements. • Working with client services team and technology team on the implementation and tracking of client’s requirements for program success • Help maintain effective working relationships with affiliate client organization, and other members of the Kobie Team. • Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services. • Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives. • Identify and implement automation and optimization opportunities to streamline operations and enhance scalability. • Proactively address operational challenges and resolve issues to minimize impact on customer experience. • Support the creation and execution of client programs. • Aid with program, client, and intra-team logistics. • Support strategic vision and the sustainability of programming. • Lead program and support including facilitation, leading discussions, delivering results and success. • Build on program initiatives to drive additional impact through program results, growth, and/or creation of additional revenue impacting development. • Serve as point of contact and maintain positive and effective relationships with client, internal client team, and others as required. • Develop and implement strategic plans for loyalty rewards programs, aligned with business objectives and customer needs. • Monitor program performance metrics and KPIs to identify trends, opportunities, and areas for improvement. • Oversee the end-to-end execution of rewards programs and deliverables.