• Own full-cycle recruitment for North America positions at/below Director-level, from job postings and screening to interviews and onboarding. • Partner with hiring managers and senior HR leaders to develop staffing plans and compelling job descriptions. • Be a trusted resource for team members, serving as a subject matter expert on Sago’s U.S. handbook, applicable federal laws, and multi-state compliance requirements. • Resolve workplace issues while fostering Sago’s culture and living our HR rallying cry: EASE – Elevate, Align, Simplify, Engage. • Identify skill gaps and recommend learning and development opportunities to help our team thrive. • Utilize strong administrative and data management skills to maintain accurate North America team member records, ensuring seamless payroll processing across the U.S. and Canada. • Own the annual performance review process for U.S. non-exempt employees—from system launch to employee and manager communications. • Provide guidance on performance improvement plans and support managers and team members during feedback discussions. • Ensure compliance with federal, state, and local employment laws, including multi-state regulations (such as California, Colorado, etc.). This role will support employees across North America - including the U.S. and Canada. U.S. expertise and a strong desire to learn Canada (if not already known) is required. • Maintain accurate employee records and HR documentation for audits and reporting. • Assist employees with benefits inquiries, escalating complex questions to senior HR and Payroll leadership as needed.