Technical Printer Support Representative I – Laser

Customer SupportCustomer SupportFull TimeRemoteTeam 5,001-10,000H1B No SponsorCompany SiteLinkedIn

Location

Florida + 7 moreAll locations: Florida, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, Virginia

Posted

11 days ago

Salary

$15 / hour

High SchoolEnglish

Job Description

• Provide positive and professional technical support to Canon customers via phone, email, and chat • Analyze complex laser printer issues, troubleshoot like a pro, and recommend winning solutions. • Promptly identify, research, and resolve customer inquiries using all available software and network tools • Interact with customers and team members simultaneously to expedite call resolution • Make prompt, accurate business decisions that mutually benefit the business and the customer • Document interactions and resolutions in our easy-to-use applications • Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

Job Requirements

  • High school diploma or equivalent
  • Previous customer service or call center experience
  • Demonstrated knowledge of PC operating systems such as Windows and/or MAC
  • Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
  • Keyboarding and MS Office proficiency
  • Ability to work independently and manage time effectively
  • Strong communicator with active listening skills and proficiency in English
  • Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
  • Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
  • Dependable, punctual, and consistent attendance is a must for this position
  • A reliable high-speed internet connection and a workspace free from noise and distractions

Benefits

  • Remote work style
  • Various scheduling options
  • Paid orientation and training
  • Benefits (medical, vision, dental, life insurance, and disability)
  • Company-paid holidays
  • Paid time off: personal, vacation, and sick time
  • 401(k) with company match
  • Employee assistance program
  • Tuition reimbursement
  • Employee discounts
  • Pay differentials

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