• Client support and coordination • Help Account Managers by ensuring timely responses and follow-through on client requests and issues. • Support account teams by managing inbound client needs and helping maintain service continuity. • Account execution and delivery • Support onboarding, renewals, and ongoing account activities by coordinating tasks, tracking deliverables, creating decks, doing research, and ensuring processes are followed consistently across accounts. • Proactive communication • Assist with client communications including updates, follow-ups, and documentation. • Ensure clients feel informed and supported. • Client advocacy and issue management • Surface client feedback, risks, and trends to Account Managers and Senior Account Managers. • Help escalate issues appropriately and track resolution through completion. • Internal collaboration • Work closely with Account Managers, Senior Account Managers, and cross-functional teams to support client outcomes and ensure smooth service delivery. • Metrics, documentation, and reporting • Help Account Managers accurate account notes, client health indicators, and activity tracking in CRM systems. • Provide insights and support reporting needs for account planning and reviews.