Miratech

Helping Visionaries Change the World

Senior DevOps Engineer

DevOps EngineerDevOps EngineerFull TimeRemoteTeam 501-1,000Since 1989H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

16 days ago

Salary

Not specified

Bachelor DegreeEnglishApacheAWSCloudEC2LinuxMy SQLSplunkUnix

Job Description

• Focuses on the operations and stability of a global IVR system, including deployments to AWS and on-premises environments • Assist with deployments, configurations, and release activities • Support IVR systems deployed across AWS and on-premises environments • Manage day-to-day operations of global IVR platforms • Monitor system performance, availability, and reliability • Respond to incidents and operational issues in a timely manner • Collaborate with engineers, architects, QA, and partners during releases and incidents • Troubleshoot infrastructure, application, and voice-related issues • Assist in debugging IVR, Genesys, SIP, and call flow–related problems • Analyze logs and metrics to identify root causes and improvement opportunities • Participate in on-call, evening, or weekend support as required

Job Requirements

  • Experience supporting production systems in a DevOps or operations role
  • Strong working knowledge of cloud services (AWS)
  • Strong hands-on experience with EC2, ECS/EKS, Lambda, API Gateway, S3, IAM, VPC networking.
  • Strong experience with Unix/Linux environments
  • Experience with MySQL or similar relational databases
  • Solid understanding of networking fundamentals
  • Experience with Infrastructure as Code (IaC) concepts and practices
  • Ability to run network analysis tools such as Wireshark
  • Strong troubleshooting and problem-solving skills
  • Ability to collaborate effectively across technical teams
  • Nice to have: Experience with Apache Tomcat and HTTP Server
  • Familiarity with monitoring and logging tools such as Splunk
  • Experience with Genesys configuration and troubleshooting
  • Knowledge of SIP and call center systems operations
  • Prior experience supporting IVR or voice platforms
  • Hands-on Genesys experience
  • Ability to debug and troubleshoot Genesys IVR and SIP-related issues

Benefits

  • Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Forever Remote work culture : make the most of the flexibility that comes with remote work.
  • Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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