• G&A Systems Ownership: Serve as the primary owner for Spreedly's core G&A business systems (e.g., billing, ERP, HRIS, legal/contract tools), ensuring they are stable, well-governed, and aligned with company priorities. • Stakeholder Collaboration: Partner closely with stakeholders across Finance, Accounting, People Operations, Legal, Revenue Operations, and GTM teams to understand current pain points, gather requirements, and define an ideal future-state for our business systems. • End-to-End Process Design: Map, design, and continuously improve end-to-end workflows (e.g., quote-to-cash, hire-to-retire) across multiple systems, ensuring solutions are intuitive and effective for end users. • Automation & Optimization: Identify manual, error‑prone processes and drive automation and optimization across the G&A digital ecosystem to increase efficiency, reduce risk, and improve data quality. • Systems Configuration & Implementation: Configure, maintain, and, where needed, help implement or migrate key tools (such as billing, ERP, and HRIS), translating business requirements into scalable, well-documented system configurations. • Cross-System Data Flow & Governance: Ensure data flows cleanly and reliably between systems (for example, Salesforce → billing → ERP → HRIS), establishing standards and governance that support accurate reporting and auditability. • Roadmapping & Prioritization: Develop and maintain a clear roadmap for G&A systems improvements, prioritizing initiatives based on business impact, risk reduction, and stakeholder needs. • Change Management & Enablement: Lead change management for system and process updates, including communication, training, and documentation, so that end users adopt new capabilities successfully and with minimal disruption.