• Manage technology incidents, including identification, assessment, prioritization, escalation, and resolution • Identify, assess, and mitigate technology risks to ensure the security, reliability, and availability of technology systems and services • Develop and implement preventive measures to minimize the likelihood of incidents and mitigate their impact • Communicate incident status updates to relevant stakeholders, including IT teams, business units, and senior management • Coordinate the incident response process, including conducting root cause analysis, identifying remediation actions, and implementing changes to prevent similar incidents • Continuously review incident management processes to identify opportunities for improvement and implement changes accordingly • Maintain documentation of incidents, including incident reports, post-incident reviews, and remediation actions • Develop and deliver incident management training to IT teams and other stakeholders