• Independently perform both routine and complex business support tasks for the Plan Sponsor Support team, escalating non-standard issues to management as needed. • Adhere to established protocols, standards, and policies to ensure timely and effective operational support within a fast paced environment with tight turnaround times. • Evaluate whether customer-selected products and services align with their benefit needs and can be delivered through current systems or platforms; facilitate solutions for exceptions or non-standard requests. • Actively consults and communicates with internal constituents regarding the details associated with the new business and revision activity in a timely manner to validate and strengthen account structure. • Execute assigned techniques, processes, and responsibilities as directed.