Financial Recovery Technologies

Leading securities class action recovery service provider. Deep domain expertise paired with unmatched data security.

Client Service Operations Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200Company SiteLinkedIn

Location

New York + 1 moreAll locations: New York, Massachusetts

Posted

17 days ago

Salary

$67K - $75K / year

Bachelor DegreeExperience acceptedEnglish

Job Description

• Ensure Skematic’s clients remain clients by meeting their needs through professional, knowledgeable, and friendly service • Serve as a first line of reactive support to all Skematic clients by phone and email • Communicate effectively with clients of all varieties • Ensure the timely and accurate delivery of service • Own and oversee a large variety of operational processes • Optimize our clients’ usage of the Skematic platform by overseeing client-impacting operations • Autonomously managing projects and ensuring they result in a positive experience for our clients • Identify, measure and monitor results • Educate the clients about typical industry and company standards • Ensure clients’ operational needs are met by providing a clear line of communication between them and Skematic’s internal operations teams • Partner with Account Manger to drive proactive, strategic engagements across all clients

Job Requirements

  • A recent college graduate (business degree preferred)
  • Passionate about service standards, ideally with an interest in the financial services industry
  • Proficient with MS Excel and, ideally, comfortable handling large data sets
  • Excellent communication skills both verbal and written
  • Self-directed and detail oriented, able to work in a fast-paced environment with limited administrative support and hand holding
  • Excellent time management skills and attention to detail and adherence to deadlines.

Benefits

  • Competitive salary and bonus
  • Health, dental, vision
  • 401k (with company match)
  • Income protection plans (life, accidental death and dismemberment, short- and long-term disability) and access to a suite of voluntary benefits
  • Commuter Benefits
  • Employee Assistance Program
  • Fun, smart, diverse colleagues

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