• Design automated journey mapping - Design, build, and optimize end-to-end digital renewals journeys through partnership with our Salesforce team in the development of sequences through Sales Engagement • Create tech-touch programs that deliver timely messaging to customers, ensuring that they see value up to and during the renewal process • Optimize self-service by partnering with product and operations to streamline the renewals process • Monitor health scores and engagement of customers to trigger automated adoption and retention plays for accounts showing signals of risk • Implement automated upsell and cross-sell triggers to identify growth opportunities • Continuously test digital outreach solutions to assure that content and timing are addressing customer needs and improving renewal rates and customer satisfaction