Housing Connector is a tech for good nonprofit that increases access to housing for individuals most in need.

Contract Salesforce Support

SalesSalesContractRemoteTeam 11-50H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

42 days ago

Salary

$23 - $25 / hour

2 yrs expEnglish

Job Description

• Monitor and intake Salesforce tickets submitted by partner organizations • Review tickets for completeness, accuracy, and required information • Apply standard tags, categories, and priority levels based on defined rules • Perform basic, documented troubleshooting when applicable • Route tickets to the appropriate internal team or owner with clear notes and context • Send standard acknowledgment or clarification messages to partners using approved templates • Document all actions, updates, and outcomes in Salesforce • Identify duplicate, misdirected, or out-of-scope tickets and close or reroute accordingly • Escalate sensitive, complex, or policy-related issues using predefined criteria • Flag recurring partner issues or submission patterns that suggest system or process gaps

Job Requirements

2+ years of experience in operations support, administrative support, or CRM-based roles
Hands-on experience working in Salesforce or a comparable CRM/ticketing system
Strong attention to detail and consistent documentation habits
Ability to manage a steady volume of routine requests accurately and efficiently
Clear, professional written communication skills
Comfort following defined workflows without improvising beyond scope