• Manage client SLA's • Responsible for departmental KPI's to ensure targets are achieved • Manages employee performance management - conducts employee performance evaluations • Creates & Enforces standard operating procedures across the coding function • Drives process improvement in coding service delivery • Collaborates with other RCM functional areas regarding coding needs • Has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, discipline, direct, or recommend such actions • Creates and presents client reports • Participates in thought leadership - internal and external facing • Completes monthly business review packages and presents as needed • Project management - resource planning as per project scope, risk management, and escalation management