• Own a portfolio of strategic enterprise and marketplace accounts, acting as the primary executive contact for their contingent workforce programs. • Design and manage programs that cover onboarding, worker classification, compliance, time and expense, invoicing, and payments • Lead QBRs and other governance forums with program sponsors, procurement, HR, and other stakeholders, presenting performance, risks, and roadmap alignment. • Serve as the internal voice of the CW program and partner closely with Sales, Product, Operations, and Finance. • Own the implementation lifecycle for new enterprise customers, from discovery and design through configuration, testing, training, and go-live. • Build and manage project plans with clear milestones, owners, and risks; coordinate across client stakeholders (HR, procurement, legal, IT, security, finance) and internal teams. • Ensure solutions are configured to meet program objectives, compliance requirements, and user experience expectations for both client teams and workers. • Design and refine program structures, SLAs, escalation paths, and governance routines tailored to each key account. • Analyze program data (volumes, cycle times, issues, SLAs, CSAT/NPS, margins, etc.) to identify trends, risks, and opportunities. • Proactively propose process, policy, and product changes that improve quality, reduce friction, or unlock new value for clients and workers. • Use AI tools (for example, ChatGPT and other LLM-based copilots) in your daily work.