• Answer and manage a high volume of incoming calls using our multi-line call center system with professionalism and efficiency • Route calls to the appropriate departments (primarily Customer Support) quickly and accurately • Create and document cases in the case tracking system for all customer interactions—phone, email, and online chat • Provide clear, accurate information about the company services, policies, and procedures • Monitor and manage shared email inboxes using third-party authentication tools • Communicate urgent matters to internal teams through Teams chat groups • Send daily attendance emails to the Customer Support team • Type, copy, and distribute monthly Customer Support calendar • Maintain and update the department attendance calendar • Operate and maintain department equipment and office supplies (call center system, printers, scanners, etc.) • Input updated bank information into the case tracking system • Bind HR and Education manuals as needed • Provide clerical support to team members across departments upon request • Serve as full backup for other Customer Support Administrative Assistants • Keep personal and shared workspaces neat, organized, and professional • Learn and adapt to new technology and software as needed • Perform other related duties as assigned