• Serve as an administrator for JED’s Salesforce NPSP instance, focusing on assigned tasks • Manage user accounts, profiles, and page layouts as directed • Implement customizations in Salesforce, including creating and maintaining custom fields, workflows, and validation rules based on provided requirements • Assist with data integrity by performing regular data cleanup, de-duplication of records, and audits as assigned • Execute routine and complex data migration, integration, and mass-update tasks using Salesforce Data Loader, Data Import Wizard, or similar tools (e.g., Jetstream) • Support Salesforce updates and help test new features or third-party applications in sandbox environments before deployments • Build and maintain reports and dashboards to meet stakeholder requests • Provide timely and effective technical support to all staff by managing and resolving issues through an internal ticketing system • Assist in updating and maintaining clear documentation (user guides) for Salesforce processes