• Manage a book of business, serving as a primary point of contact for assigned accounts. • Support renewals and expansion efforts in partnership with Account Managers. • Build trusted relationships with customers and understand their goals and usage of Customer.io. • Monitor account health and key performance indicators, identifying risks and surfacing opportunities early. • Collaborate cross functionally with Customer Success, Sales, Marketing, and Billing to ensure a seamless customer experience. • Maintain accurate account records and activity in our CRM. • Continuously build your knowledge of our product, customers, and industry trends.