Advanced Customer Technical Support Specialist, 2nd Shift

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Company SiteLinkedIn

Location

United States

Posted

16 days ago

Salary

$37 - $47 / hour

Bachelor Degree5 yrs expEnglish

Job Description

• Provide technical support to customers through telephone and other forms of communication • Provide resolutions to hardware, software, assay and training related calls • Distinguish between hardware, reagent, and software issues • Mentor and provide peer assistance for routine troubleshooting

Job Requirements

  • Associate, bachelor's, master’s or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, chemistry
  • 5+ years of lab or field experience required
  • Ability to clearly articulate and provide directions over the phone or via email
  • Previous troubleshooting experience on electromechanical instrumentation is a plus
  • Previous experience in a medical technology call center or experience in a medical laboratory is a plus
  • Experience in a Customer Service environment

Benefits

  • Paid time off
  • Medical/dental/vision insurance
  • 401(k)
  • Remote work options
  • Bonus/incentive pay

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