Customer Technical Support Specialist, Informatics

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Company SiteLinkedIn

Location

United States

Posted

16 days ago

Salary

$26 - $36 / hour

Bachelor Degree3 yrs expEnglish

Job Description

• Handle customer calls by resolving technical product issues to support a 24/7 support function, assigning calls to Field Service or Field Applications when unable to resolve over the phone • Investigate and recognize issues through to root cause, and communicate product issues, complaints, and improvements • Collect and analyze data and classify complaints according to FDA requirements, capturing and documenting all aspects of the customer interactions/issues into a customer interaction database

Job Requirements

  • Bachelor's Degree OR Associate's Degree in Medical Laboratory Technology or equivalent
  • 3+ years' experience working with Laboratory Information System (LIS) customization/configuration and troubleshooting Beckman Coulter REMISOL Advance middleware
  • Ability & willingness to work holidays, some weekends and on-call shifts

Benefits

  • paid time off
  • medical/dental/vision insurance
  • 401(k)

Related Categories

Related Job Pages

More Support Engineer Jobs

Support Engineer

Thinc Forward

Technology Solutions Empowering Business

Support Engineer16 days ago
Full TimeRemoteTeam 51-200Since 1993H1B No Sponsor

IT Support Engineer providing Tier 2 support for diverse client environments

DNSFirewallsRayTCP/IP
Arizona + 2 moreAll locations: Arizona, Nevada, Oregon

L2 Support Engineer - Japanese Speaking

NinjaOne

The world’s best IT teams and MSPs use NinjaOne.

Support Engineer16 days ago
Full TimeRemoteTeam 1,001-5,000Since 2013H1B Sponsor

The L2 Support Engineer assists in troubleshooting technical issues, prioritizes support, collaborates across teams, and provides training to internal and external stakeholders.

LinuxmacOSRmm SoftwareWindowsZendesk
California
$70K - $80K / year

Senior Production Support Engineer

Whop

Whop is marketplace that helps 1M+ entrepreneurs earn online. Discover, buy, & sell communities, courses and software.

Support Engineer16 days ago
Full TimeRemoteTeam 11-50H1B No Sponsor

The Senior Production Support Engineer will establish production engineering functions, support incident management, automate tasks, and collaborate with teams to enhance system performance.

BashDatadogPagerdutyPython
United States
$85K - $105K / year

Operations & Data Support Analyst

The Hello Team

Managed global staffing across 30 plus countries with enterprise recruiting, oversight, training, and performance manage

Support Engineer16 days ago
Full TimeRemoteTeam 1,001-5,000Since 2021

Remote Operations & Data Support Analyst supporting backend processes for client billing

United States