Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our Core Solution Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNow's AI + Data + Workflow Platform . This role sits at the intersection of experience design AI enablement business transformation - empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration across IT, Employee, and Customer experiences. Key Responsibilities Lead discovery workshops to determine customers' challenges Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight. Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant). Advise customers on AI adoption best practices - privacy, governance, and user trust (Now Assist Guardian, AI Control Tower). Lead design-thinking sessions with customers to reimagine workflows through agentic automation . Act as a trusted advisor on ServiceNow's AI roadmap , helping clients scale from pilots to enterprise-wide deployments. Scoping and delivering Proof of Concept/Proof of Value engagements with prospects Qualifications