CoreBridge

Make your company more productive and profitable with CoreBridge, the all-in-one management system for your business.

Customer Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200Since 2007Company SiteLinkedIn

Location

United States

Posted

15 days ago

Salary

Not specified

High SchoolEnglish

Job Description

• Provide timely, friendly, and solution-oriented support to customers via email, chat, and ticketing systems • Troubleshoot software issues and guide users through steps to resolution • Collaborate with other support agents and internal teams to escalate complex problems • Create and maintain support documentation to help customers self-solve • Stay up to date on product updates and industry trends • Identify opportunities to improve the support experience through tools, automation, and creative problem solving • Embrace new technologies, including AI tools, to work smarter and faster • Contribute to a positive, curious, and high-performance support culture

Job Requirements

  • Excellent written communication skills with a friendly and professional tone
  • Strong problem-solving ability and a natural curiosity to figure things out
  • Tech-savvy and excited to learn new software and systems quickly
  • Comfort using modern tools like chat platforms, ticketing systems, and screen recordings
  • Enthusiastic about AI, automation, and innovative ways to improve customer experiences
  • Self-motivated with the ability to manage your own time and priorities in a remote environment
  • A team-first mindset with a desire to grow your skills and career
  • Previous customer service experience is a plus, but not required.

Benefits

  • Flexible work arrangements

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