As Customer Success Manager Nordics, you’ll own enterprise relationships end to end — from implementation to measurable value realization across complex supplier networks. If you thrive at the intersection of strategic advisory, operational execution and measurable impact — and want your work to shape resilient global supply chains — then read on. You’ll join a globally distributed CSM team and your focus will be on our enterprise fashion and textile partners in the Nordic region. You will: Manage enterprise customers by proactively ensuring successful implementation and adoption of the Retraced platform Define a clear quarterly success framework and roadmap with KPI-driven goals, aligned with customer priorities Plan and execute activation strategies across customers’ supplier networks Act as the primary point of contact for customers and their suppliers Identify risks early and drive structured mitigation plans Translate customer insights into product feedback in close collaboration with Product and Engineering Identify expansion and up-selling opportunities within existing accounts