• Responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions. • Manage and lead teams who perform a wide range of duties related to escrow operations. • Manage processes and policies. • Partners with and acts as a liaison between groups to ensure that compliance, policy adherence, production goals, and timelines are met. • Ensures employee conformance to established practices and proper training of staff. • Typically manages production roles but may act as a functional manager with no direct reports. • May have some administrative management duties; does not have Branch Management oversight. • May support residential and/or commercial transactions. • Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies. • Acts as a liaison with Escrow/Branch managers and leaders of other functions/operations/business units and provides feedback and resolution on escalated issues, process issues/changes and results. • Coordinate and monitor efforts between groups. • Represents escrow’s involvement with changes to processes. • In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in. • Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. • Identifies training needs for subordinates. • Makes hiring and compensation recommendations. • May get input from management.