As a Manager, Operations Support at RXO, you’ll ensure the establishment, implementation and maintenance of processes needed for the Quality Management System. You’ll promote awareness of customer requirements and have the organizational freedom to resolve matters pertaining to quality, helping us maintain superior levels of product/service conformity. Implement critical metric improvement tools across the site by utilizing continuous improvement tools and processes Schedule, review and monitor work instructions with supervisors and associates in designated areas of responsibility; lead associates to safely and efficiently execute daily roles Review facility/department training status and schedule training according to set frequency; ensure training requirements are met in a timely manner Write specifications for new developments and system enhancements Analyze client requirements, determine fit and customizations, develop proposals, gather supporting data for cost estimates and present RXO’s capabilities and solutions to prospective clients Serve as project manager for system implementations and upgrades; provide ongoing support as needed Support implementations by delivering documented implementation plans, configuring systems, training users and providing post-implementation support Perform process and data modeling Generate project ideas and solutions; implement changes within and across departments